​SHIPPING

CANADA/USA
Proceed to checkout to view shipping and handling rate for your province/state.

FREE SHIPPING with tracking for all orders over $70 CAD (before taxes and applicable discount codes).

INTERNATIONAL

FREE SHIPPING with tracking for all orders over $100 CAD (before taxes and applicable discount codes).

*All orders will take approximately 1-3 business days to process. 

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Please note:

• We are not responsible for any returned shipment(s) due to failure to sign or incorrect mailing address. Should you require to have the order reshipped, additional fees will apply.

• We are not responsible for any lost/stolen packages.

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CUSTOMS & DUTIES
Orders outside of Canada may or may not be charged customs, duties, VAT fees- which are not included in your order. Nipzee is not responsible for any custom, duties, VAT fees. These fees will be the responsibility of the package recipient.

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Please note:

• We are not responsible for any lost/stolen packages or delays due to customs.

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PICK-UP

FREE OF CHARGE for local pick ups for orders over $40.00 CAD or Pick-Up fee of $5.00 CAD will apply. Please place your order online and select “Leave a Note for Pick-Up” to request your preferred pick-up location, date and time. Once your order has been processed, an email will be sent confirming the specific details.

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Please note:

• If for some reason you are unable to pick up your order during the allotted time slot, please contact our customer service at nipzeecovers@gmail.com to reschedule, at least 24hrs in advance. *No shows will be charged an additional fee to reschedule for pick up.

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​CANCELLATIONS

Orders are eligible for amendments and cancellations if they have not been processed yet. Orders that have been processed, will not be eligible for further changes. 

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Please note: 

• Should the order be cancelled/refunded, we will refund the value of the contents minus a 3.9% restocking fee - the shipping fee is not refundable. 

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EXCHANGES & RETURNS

Due to the hygienic nature of our products, we are unable to offer exchanges and/or returns. All items are final sale.

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DAMAGED GOODS

Damaged goods must be notified within 10 business days of purchased date. No replacement and/or compensation will be allotted after 10 business days.